Payments and Plans

In DiMaker, you only pay for what you use. This includes file creation, email distribution, storage beyond 5 GB, the usage of WordForm, and user authentication for widgets or integrations. There are no monthly subscriptions.

Adding Funds

To use the service, you need to add funds to your account. Charges are deducted from your balance as you use services. Unspent funds remain in your account and can be used at any time.

To add funds, click the "Add Funds" button and specify the amount in your account currency. Depending on your account currency, different payment methods may be available. After the payment, a receipt will be sent to the account's email address. DiMaker does not store any payment details. There are no recurring or repeated payments.

You may also request an invoice to be issued on behalf of a legal entity (available in select countries). To do this, choose "Invoice" in the payment methods section. Then, download or print the invoice that appears.

After the invoice is paid, funds are added to the balance within three business days. Once the balance is updated, you can download a Work Completion Certificate in the "Payments" section of billing. Signed certificates with a digital signature can also be requested via customer support through EDI.

Charges

Funds are deducted from your balance at the time of use.

• File Creation. Funds are deducted immediately after file generation. If the file contains multiple pages, charges apply for each page.
• File Signing. Funds are deducted once a signed file is received via the DiMaker Signtool program.
• Email Distribution. Funds are deducted immediately after sending an email. Emails that fail to send are still charged at the same rate.
• Storage. The first 5 GB of storage is free. To store more, you can purchase 25, 50, or 100 GB of additional storage in "Disk" settings. Charges for storage space are deducted monthly, on the same date as when the plan was activated.
• Authentication. Charges for authentication in widgets or integrations occur when an authentication email or phone call is sent.

Trial Period

After registration, you receive 100 credits (points). Each action, such as a deduction or email distribution, costs 1 point. Once the account balance is topped up, trial credits are voided, and charges are deducted from the primary account balance according to the standard rates.

Frequently Asked Questions

Can my balance go negative?

Technically, your balance can go negative, for example, if you send a large number of files and your balance doesn’t cover the entire queue. Additionally, you can request permission from customer support to allow a negative balance and pay for services post-usage (available for accounts with a payment history).

Can I get a detailed report?

Currently, a detailed expense report is not available. However, in "Disk," you can generate a report on created files.

Does the remaining balance expire?

No, the remaining balance can be used at any time.